Frequently asked questions
Find answers to frequently asked questions
» Can I order by phone?
» What payment methods can I use?
» What happens if one of the products I ordered is out of stock?
» Will the NSR confirm my order?
» How can I check the status of my order?
Cancellations or changes to the order
» What if I have a question about my order?
» Can I cancel or change my order?
Returns and exchanges
» What is your return policy?
Shipping and delivery
» How do I return a product(s)?
» When will I receive my refund?
» What is PayPal?
» What are the benefits of PayPal?
» Is PayPal secure?
» How do I sign up for PayPal?
» How do I use PayPal to purchase at the NSR?
» What about security?
What about security?
We are confident that your credit card number and personal information are secure. We use a Secure Sockets Layer security system, which is widely accepted as the Internet security standard. When you submit your private information, it is encrypted, meaning your information is encoded and secure as it travels across the Internet. Additionally, you may elect to have your credit card information stored with us for your future shopping convenience. Storing your credit card information with us is safe, hassle free, and will enable you to checkout quickly during future purchases. Upon authorization from your bank, we will encrypt your credit card information using the latest technology. Your credit card information will be stored in our secured databases, which reside behind a firewall, completely inaccessible from the Internet.
As you navigate the site, you may receive security-warning messages, depending on your browser settings. Most browsers will notify you if you are about to leave or enter a secure site, if the site you are about to transmit to does not have a valid identification, or if the connection you have with the site is not secure to send a transmission. By responding to these warnings, you are taking the first step towards protecting yourself from vulnerabilities to theft or privacy invasion.
Can I order by phone?
Yes, you can buy products online or by calling (8 a.m.–5 p.m. EST every day).
What payment methods can I use?
We accept Discover, Visa, MasterCard, American Express credit cards and PayPal Express Checkout.
What happens if one of the products I ordered is out of stock?
Once your order has been placed, if one of the products you ordered is temporarily out of stock, the NSR will be unable to process the rest of your order. We will send you an e-mail message to notify you of an out-of-stock item as soon as possible. If you still want to buy the remaining items, we will ask you to re-order them separately. We apologize for any inconvenience.
Will the NSR confirm my order?
Yes, as soon as the NSR receives your order we'll send you an e-mail message that confirms the products are in stock. We will also e-mail you when your order is shipped.
Can I cancel or change my order?
The NSR begins processing accepted orders immediately and is therefore unable to accept order cancellation requests once you have received an order confirmation. If an order is processed in error, contact our customer service immediately at 1(508) 543-9300 for instructions.
For custom-built PC's the factory receives your order as soon as it is approved. Since the PC is custom built, your order can not be changed or modified once the order has been submitted/approved. If however an order is processed in error, contact our customer service immediately for instructions. We will attempt to cancel your custom order prior to the start of the build process.
How can I check the status of my order?
Click on the order status button located on the home page navigation bar.
What is PayPal?
PayPal, an eBay company, is a global leader in online payments. PayPal allows you to send and receive secure online payments--working seamlessly with your existing credit card and checking account. Learn more
What are the benefits of PayPal?
» With state-of-the-art technology and high security standards, PayPal is dedicated to keeping your information safe and private.
» When you make a payment using PayPal, the recipient never learns your financial information.
» PayPal offers ease and flexibility, accepting all major credit cards (Visa, Mastercard, Discover, and American Express), as well as all major debit cards and direct transfers.
Is PayPal secure?
Not only does PayPal help keep your financial information private, PayPal guarantees 100% protectionagainst unauthorized payments sent from your account.
How do I sign up for PayPal?
To use PayPal as a payment method, you need to establish a PayPal account (Note: credit card information is not required to sign up for PayPal). Signing up for a PayPal account is easy, and takes just a few minutes to complete. Once you're done, you can send your payment in minutes! Sign Up for PayPal Now.
How do I use PayPal to purchase at the Home and Home Office Store?
If you already have an existing PayPal account, make sure to select PayPal as your payment option during checkout. If you do not have a PayPal account, Sign Up for PayPal Now
What is your return policy?
The NSR will accept product returns and exchanges up to 21 days after delivery, except on opened, boxed software and excluding gift cards except where required by law. Click here to see our full Return & Exchange Policy.
Click here to view the step-by-step process.
When will I receive my refund?
Credit for returns and exchanges will not be issued until the NSR confirms receipt of the merchandise. Your financial institution may take 5-7 business days to process the credit in your account. To check the status of your refund, click on your order status.